Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand, and then led the formation of LUX* Resorts and Hotels.
In this interview, Paul offers insights to building a powerful service culture, building a new brand in the hospitality industry, and shares sage advice for anyone seeking to succeed in this dynamic global profession.
LUX*: Staging a Service Revolution in a Resort Chain
Explore the full 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman, as published in the MBA Textbook “Services Marketing: People, Technology, Strategy, 8th edition”.