Customer Service Articles
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UP! Your Service is now
“UPLIFTING SERVICE”
UP! Your Service - The brand that has been known and loved around the world is growing up. We are now becoming 'Uplifting Service'. Here's why we're making this simple…
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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily…
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Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or…
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More Articles on Customer Service
2010-09-29
The manager’s role in service education
Managers are the essential link between service education programs and the results your organization wants…
2010-09-22
The Leader’s Role in Service Education
Service education is only effective when learners take new actions to create more value for…
2010-08-23
Marketing What Matters in Service
The issue is not whether excellent customer service is good marketing, or if marketing should…