Customer Service Articles
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UP! Your Service is now
“UPLIFTING SERVICE”
UP! Your Service - The brand that has been known and loved around the world is growing up. We are now becoming 'Uplifting Service'. Here's why we're making this simple…
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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily…
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Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or…
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More Articles on Customer Service
2012-05-28
The Death of Customer Satisfaction
How do you move beyond satisfaction? How do you stop looking backward to evaluate performance,…
2012-04-10
The Experience Economy
I have just dialed into a large (very large) retail organization to check on a…
2012-03-27
A Challenge to Recognize Great Service
Most companies and service providers are like all the people who just keep walking-living by…
2012-03-13
Are your Company Communications Memorable?
One of the keys to Achieving Superior Service and building a service culture is leveraging…