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Service Improvement
Service Measures and Metrics
First Choose Your Target, Then Fire at the Bull’s-Eye
Service Measures and Metrics
Don’t Just Collect Data; Create Value
Service Culture
Can You Really Overhaul a Nation’s Customer Service Culture? Part One
Service Culture
11 Lessons from Microsoft’s Initiative to Create a Sustainable Service Culture
Service Improvement Process
Perception Points vs. Process Points in Service Delivery
Service Culture
Why a Customer Service Revolution Must be Fast and Furious – Part Two
Service Culture
Why a Customer Service Revolution Must be Fast and Furious – Part One
Service Communications
Say What? Five Quick Scripts for Responding to Customer Complaints
Service Culture Support
Airport Avatar Enters Brave New World of Customer Service
Service Education
Train in Vain: Why is Your Customer Service Training Not Working?
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WHAT WE DO
The Proven Path
Measuring ROI
Uplifting Service Leader Certification
Service Excellence Workshops
Keynote Speeches and Presentations
Case Studies
RESOURCES
Bestselling Books
Video Theater
Article Library
BLOG
Customer Service Articles
Chat With Service Intellect
CONTACT US
Customer Service Articles
Chat With Service Intellect
Ten Service Excellence Principles Workshops
Video Theater