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Best Practices
Service Innovation
Service Creativity in a Coffee Cup
Service Recovery & Guarantees
Growing Your Business with Service Recovery
Service Improvement Process
No One Ever Hung A Suggestion Box Hoping It Would Be Ignored
New Staff Recruitment
How to Attract and Recruit the Right Service Talent
Service Benchmarking
Everyone Can Do Service Benchmarking
Service Measures and Metrics
First Choose Your Target, Then Fire at the Bull’s-Eye
Service Measures and Metrics
Don’t Just Collect Data; Create Value
Service Culture
11 Lessons from Microsoft’s Initiative to Create a Sustainable Service Culture
Service Culture
Banking on Service: Seven Ways the Troubled Banking Industry Can Turn Itself Around
New Staff Recruitment
5 Tips to Showcase Your Service Skills in a Job Interview
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WHAT WE DO
The Proven Path
Measuring ROI
Uplifting Service Leader Certification
Service Excellence Workshops
Keynote Speeches and Presentations
Case Studies
RESOURCES
Bestselling Books
Video Theater
Article Library
BLOG
Customer Service Articles
Chat With Service Intellect
CONTACT US
Customer Service Articles
Chat With Service Intellect
Ten Service Excellence Principles Workshops
Video Theater